Get to Know Me
As an IT professional, I am dedicated and hardworking. My commitment to excellence drives me to tackle challenges head-on and find innovative solutions. I pride myself on being a quick learner, always eager to expand my knowledge and adapt to new technologies. My reliability and attention to detail make me an asset to any team, and I approach every task with enthusiasm and a positive attitude. Whether it’s troubleshooting technical issues or contributing to project management, I am ready to contribute my skills and grow in the IT field.
EXPERIENCE
2024 - Current
IT Support Specialist
Team Logic IT
IT support tickets are handled efficiently and effectively. I utilize tools such as Microsoft 365, Autotask, Ninja RMM, and IT Glue to troubleshoot and resolve technical issues. My dedication to excellence drives me to find innovative solutions and provide top-notch support. I am a quick learner, always eager to expand my knowledge and adapt to new technologies. My reliability and attention to detail make me a valuable asset to any team, and I approach every task with enthusiasm and a positive attitude.
2023 - 2024
Facilities Management Technician
Harford County Public Schools
Displaying an eye for detail and diligence is essential in custodial maintenance. This experience will help me pay attention to system configurations, security protocols, and troubleshooting. Large spaces are covered, which requires physical endurance. A useful skill to have if I have to move heavy equipment, set up servers, or manage network infrastructure.
2021- 2023
Packing Associate
Amazon
Gained valuable skills in handling inventory, ensuring product quality, and preparing shipments. Achieved high picking rates by working accurately and fast. This helped the business to reach business benchmarks. Worked in a high-pressure environment that demanded constant improvement.
Education
2023
B.S. Business Administration, IT Management
Western Governors University
Skills
Microsoft Windows (XP, 7, 8, 10, 11)
Microsoft Office 365
macOS
Active Directory
Microsoft Server 2019
DNS
DHCP
Routing
Certifications
A+ Certified CE
CompTIA
Microsoft Certified: Azure Fundamentals
Microsoft